“Mitel 'SIP Center of Excellence' is pleased to announce that it fully supports and endorses The SIP School and the SSCA” Anshu Prasad, Mitel
“Your course was amazing” Hugo, Dataphone Mexico
“I like what you are offering a lot!!!” Davy, Trinity Convergence.
“I found the SIP training very informative and it has given me a good understanding of how SIP works which is what I was looking for” Patrick, Totalcomm.
“The SIP training was comprehensive and informative, I like the interactive web format and your delivery and style was very good” Martin, Support Span.
“Lots' of good info (even as revision for what I should already know)” Dave, Affiniti
“Fantastic” Roy, Time4Lime
“By far this course is way ahead of the Nortel offering” Tim, Bell Canada
“I did find the training awesome, it helped a lot covering many topics” Kenny, Fulton Communications
“Having just completed the SIP training, I must say that I am VERY HAPPY with the training that was provided by your school” Joe, Avaya
“The training is very helpful and detailed. I can not think of anything negative” Larry, TDS Telecom
“I have to say that this was the best, most informative networking class that I have taken to date” Eric, Marconet
“The SIP Mitel Style course was very informative and I have recommended it to others” Chris, Marconet
“Classes (online) were awesome. They were easy to follow and full of great information” Kent, Hyde Telecom
“Detailed and easy to follow ” Mike, Ottawa-Carleton District School Board
“The SIP School is an excellent resource that I personally recommend.” Alan Percy, Dialogic
“The course was excellent” José Luis, Telssa - Nicaragua
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If you are having problems accessing this online course, please check or try the following first.  Any email received for support will be directed to this list first as by working through this list you will probably solve your issue and if not, you will able to supply us with valuable information so we can solve the issue...

An alternate place to post any question etc. is the Facebook discussion page.  This may result in other Facebook followers responding before we get the chance to. http://www.facebook.com/thesipschool?sk=app_2373072738

Please note that although the site may run with IE6 and older browsers - we do not support it. IE8 and 9 are the preferred 'Microsoft' browsers though any browser in Beta is not.  

Our RECOMMENDED browsers for The SIP School are Firefox [www.firefox.com] and Google Chrome [http://www.google.com/chrome] - All course modules - all links / attachments work with these browsers

Problem Checklist.

  1. Check the Status of the system via the link on the Logon page
  2. Turn off Pop-up blockers for this site
  3. Use a 'direct' connection to the Internet as VPN connections may have limitations imposed that stop modules loading correctly and may also block access to websites 'referenced' by the training modules.
  4. You must have Flash loaded and make it Flash 10 for the Speaking Avatar to work - www.adobe.com  
  5. Check your connection speed - 1Mbps 'or more' is recommended - in fact, the faster the better!
  6. If modules do not load, try a different PC and note what happens
  7. Try 'clearing' the browser cache and loading again
  8. If the connection seems slow - try a different one i.e. at home or another work location
  9. If your logon is not working - Manually 'Type in' your logon ID and password as Copy / Pasting a password sometimes results in extra characters being added
  10. Remember that the Password is 'case sensitive'
  11. If you have lost (or can't remember) your password. Use the 'Forgotten your password' option to send a new password to your email address
  12. It may be worth trying a different browser such as Firefox, Google Chrome and even Safari 
  13. If you 'Fail' a test but see a value of 0 as your score.  Please logout, clear your browser cache and then re-try 24 hours later.  This, again is an IE issue.
  14. the ability to store some information locally on your computer is important for the testing system to work.  If company policy prevents access in this way, your test may fail.  Your only option then is to take your test from a non-work PC at another location as we do not have control over any companies computer usage policies.
  15. Note: Some companyies have extremely 'tight' security policies on edge devices such as Firewalls and Proxies that may interfere with content delivery.  If you get this kind of issue, please try to access your training from another office location, your home or any location that will allow internet connectivity.  If content is delivered satisfactorily from the alternate location then please contact your technical support department with the issue as Vocale Ltd cannot be held responsible for corporate security / configuration rules and implementations that block / affect our content delivery to the student.

If you have tried / checked all of the above, please send a detailed email of your particular problem to support-level2@vocale.it with as much detail of the problem (inc. screen shots) and system configuration as possible; in order to assist us in assisting you. 

Thank you, The SIP School (a Vocale Ltd Company)